Services
Our software consultancy and support services are designed to help organizations increase application efficiency, reduce system downtime, drive high-performance and extend application life. We can offer various 24*7 support services based on your specific requirement.
- Server management
- Remote installation
- Network troubleshooting
- System backup and restore
- Emergency support
- Effective, speedy support anytime
Our service offerings are as follows:
- Various help desk level support
- End-user support
- Ticket monitoring, resolution and logging
- Resolution of basic IT problems
- Installation/re-installation of basic applications
- Help with using knowledge management tools
- Resolving ad-hoc issues
- Testing and releasing patches
- Defect detection and root cause analysis
- Minor enhancements and customization
- Routine maintenance activities
- Need-based interaction and follow-up with 3rd-party vendors
We operate on an SLA-based engagement model to provide high-quality consultancy and support services.
